Medallia and Dhata Tech partner to help customers enhance experience in Asia Pacific region.

Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes.

With Medallia platform, organizations can Engage every customer, Activate every employee and Optimize every experience.

ENGAGE

every customer

ACTIVATE

every employee

OPTIMIZE

every experience

Medallia Enables Organizations to Deliver Extraordinary Experiences in Live Time

Understand
Every Journey

Capture signals from experience and operational data to understand every experience along every customer/ employee journey

Anticipate Needs,
Predict Behavior

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Transform
Experiences

Expectations

Experience
GAP

Experience
Delivered

Make changes that matter by driving targeted, meaningful actions before, during, or after experiences occur

Medallia Experience Cloud: How it Works

Understand
Every Journey

Unsolicited Feedback

Employee

Social

Voice

Messaging

Solicited Feedback

Structured

Unstructured

Operational Data
CRM
ERP
HRIS
POS
Observed Behavior
IOT signals
Visit Patterns
Event Data

Anticipate Needs,
Predict Behavior

AI & Machine Learning | Text Analytics In-Memory Analytics | NLP

Transform
Experiences

Product Idea
Congratulations
Process Change
Escalate
Reply

Dynamic Org Sync In-Memory Analytics Personal Dashboards & Reports Collaboration

For more details, please visit

The source of content of this page is Medallia

How can Dhata Tech help?

Assess your experience requirements

Dhata Tech, as a reseller, can help on how the Medallia will help you enhance experience

Help with the implementation